Refunds

We want to make ordering on the Internet as easy and stress free as possible. If you order a product that you subsequently decide you do not wish to purchase, for whatever reason, then simply let us know within 30 working days of delivery and we will be pleased to refund the cost of the goods.

To return your goods, please email us at:
info@brandsbyblackrose.com

Complaints

Brands by Blackrose aim to respond to all formal written complaints within 5 working days of receiving them.

To make a complaint please write to Complaints Department Brands by Blackrose

email complaint@brandsbyblackrose.com

If you contact us via telephone our customer service aim to investigate and reply to all complaints within 5 working days. If you are requested to return goods to allow investigation to occur, we ask you follow the returns procedure above